If you receive an item which you believe to be incorrect, faulty or not as described please contact us with a description and a photo demonstrating the issue and we will offer you an exchange or refund.


As all our products are made to order we do not offer refunds or exchanges for change of mind.


We have a 30 day policy, beyond 30 days we unfortunately can't offer you a refund or exchange.

Contact us at info@joellapup.com